logo |

Brokers

    Home - Brokers - ThinkMarkets

    Lots of Complaints

    ThinkMarkets

    ThinkMarkets

    Australia
    5-10 years Regulated in Australia Market Making(MM) MT4/5 full license Global Business
    Website:

    https://www.thinkmarkets.com

    Expose
    Score
    0 1 2 3 4 5 6 7 8 9
    .
    0 1 2 3 4 5 6 7 8 9
    0 1 2 3 4 5 6 7 8 9
    10
    License Index 0.00
    Risk Management Index 0.00
    Software Index 8.60
    Business Index 7.84
    Regulatory Index 0.00
    Company Abbreviation

    ThinkMarkets

    Registered country

    ThinkMarkets Australia

    Company Name

    TF GLOBAL MARKETS (AUST) PTY LTD

    Company address

    --

    Website

    https://www.thinkmarkets.com/en/

    Australia Securities & Investment Commission
    ASIC Regulated

    Market Making(MM)

    Financial Conduct Authority
    FCA Regulated

    Straight Through Processing(STP)

    Broker Information
    Customer Service Phone Number

    +61 3 9093 3400

    Customer Service Email Address

    support@thinkmarkets.com.cn

    Company summary More
    Let me correct the erro.
    Pyramid scheme complaint
    Expose

    Check whenever you want

    Download App for complete information

    Download on the App Store
    Download on the Google Play
    Download on the Android
    Warning: Low score, please stay away!
    3
    2021.10.19
    The FX919 cloud system has verified this broker has way too many complaints, and it is in the FX919 complaint blacklist; please be aware of the risk!
    The number of the complaints received by FX919 have reached 48 for this broker in the past 3 months, please be aware of the risk and the potential scam!
    EA VPS

    No restriction on the broker account. Provide service support by FX919

    Single Core

    1G

    40G

    $ 0.99/month
    Open immediately
    Benchmark

    Trading environment rating source: real trading data of 84,926 FX919 VPS users

    A
    Average transaction speed(Millisecond)
    760.5
    The fastest transaction speed(Millisecond)
    281
    Average disconnection frequency(Times/day)
    0
    Average reconnection time(Millisecond)
    0
    Average trading slippage
    1.6
    Maximum transaction slippage
    0
    Average transaction cost
    EURUSD 0
    XAUUSD 22.24
    Average Rollover Cost
    EURUSD -5.65 0.07
    XAUUSD -2.4 -3.45
    Unable to withdraw Unable to withdraw
    I deposited 700 pesos and operated transaction. In this month, it broke down and I could not withdraw my money.
    FXGDBakc7548

    2021/10/12 22:45:56

    Severe Slippage ThinkMarkets platform quotation error for no reason!
    The GBP on ThinkMarkets platform gapped 150 points for no reason. I have checked that other platforms don’t have this K-line gapped by 150 points at all. This wash is too obvious. The platform customer service also refuses to admit or compensate for this. Fortunately, If you placed an order with a stop loss at the time, otherwise you will lose a lot of liquidation. Everyone must pay attention to the ThinkMarkets platform.
    FXWNAbui8890

    2021/9/19 7:49:48

    Scam I was scammed by FX broker ThinkMarkets.!
    My withdraw is in ¨process¨for over 20 days. My account manager, Bryan Scott, would not answer my emails or my calls My account manager´s name is Bryan Scott. be careful with him!!!!! ThinkMarkets is a SCAM. Once you transfer money to your account is gone forever. Every thing is good, until you try to withdraw (more than $100) after this point no one will answer your emails anymore. If you dont believe me, just try to call Customer service (and see if they answer the call).
    FXXTLpyn9582

    2021/9/11 11:37:09

    Severe Slippage Large spread led to liquidation
    At 6-7 a.m. on August 9, 2020, the slippage increased over $10, which led to a large losses to me when I wanted to lock position. I communicated with them but they did not reply. Please expose it because the platform shirked the responsibility and refused to pay compensation. Here are the screenshots of cycle diagram of forced liquidation of M1 and the price when the order is locked and the position is forced to close.
    FXDKKcnb1512

    2021/8/13 7:04:34

    Unable to withdraw Zhihui
    The deposit has been paid. This platform stay delaying, and them completely ignored or even removed user’s name.
    FXEOKqhv1810

    2021/7/17 8:09:56

    Unable to withdraw This is the platform that does not allow withdrawal
    Cannot withdraw after paying margin, does not dare to respond, just keep cheating
    FXEOKqhv1810

    2021/7/9 14:56:12

    Resolved Severe slippage. Difficult withdrawals. Forced liquidation without a reason
    The nature of the platform is bad, and the user's demands are nothing to them. Everything is pushed to the users. I have a point where the external network has not reached, but they have blown up their positions here. Slippage is not average, and the server is always stuck, and transactions are not possible at all. Sometimes you have to wait three or four hours. There is no gold withdrawal button, and sometimes the withdrawal is not accepted.
    FXHQAnhr3064

    2021/6/26 22:29:48

    Others No way to complain about the system error. No AFCA regulation
    Trading status: April 21, 2020 I wanna trade via ThinkTrader App I traded at about 16:40 and it went smoothly which can verify that my phone and the network are normal. I invested 250 positions of WTI Oil and I decided to close positions at 17:05. And when I was closing the positions, the network slagged. And I checked my positions after I had executed and the system showed that there was no position. So I thought that I closed all positions at that time After that, I checked the system again and found that I finished transactions at 17:11 cuz the margin was insufficient. But I didn’t know that. So the broker should compensate me. But =111 refused Share my experience: They didn’t answer me until 15 days passed. I complained this broker to AFCA while they don’t have the right to regulate this broker. Because Thinkmarkets said my account belonged to them. But the email sent by them hasn’t mentioned Think Capital Limited and their official email said the financial products were offered by TF Global Markets (UK) Ltdor TF Global Markets (Aust) Pty Ltd I hope investors who have the same experience as me could hep me handle the issue. Thanks.
    FXFFKswv2097

    2021/6/17 5:46:23

    Transaction data
    FXNONResearch
    Subscribe to VPS now
    • Total Margin
    • Active Trade
    • New User
    • Stop Out
    • Total Profit
    • Total lots
    • Spread Cost
    • Net Deposit
    • Net Withdraw
    No data
    ThinkMarkets · MT4/5
    Identification Result MT4/5 full license
    The formal brokers with MT4/5 full license offer complete system service and follow-up technical support. In general, their businesses and techniques are relatively mature and the risk management abilities are much stronger.
    ThinkForexAU-Demo 2
    MT4
    Server Name
    ThinkForexAU-Demo 2
    Most visited countries/areas
    United Kingdom
    ThinkForexAU-Demo
    MT4
    Server Name
    ThinkForexAU-Demo
    Most visited countries/areas
    Australia
    ThinkForexAU-Live 2
    MT4
    Server Name
    ThinkForexAU-Live 2
    Most visited countries/areas
    Australia
    ThinkForexAU-Live
    MT4
    Server Name
    ThinkForexAU-Live
    Most visited countries/areas
    Singapore
    ThinkMarkets-Demo
    MT5
    Server Name
    ThinkMarkets-Demo
    Most visited countries/areas
    Hong Kong
    ThinkMarkets-Live
    MT5
    Server Name
    ThinkMarkets-Live
    Most visited countries/areas
    Hong Kong
    ThinkMarkets · Website

    Most visited countries/areas

    Russia Israel Pakistan
    thinkmarkets.com
    Server Location
    China
    Most visited countries/areas
    Russia
    Website Domain Name
    thinkmarkets.com
    ICP registration
    粤ICP备16008070号-3
    Domain Effective Date
    0001-01-01
    Server IP
    58.211.137.192
    Website
    ThinkMarkets智汇
    Company
    深圳市信克商务咨询有限公司
    thinkmarkets.com.cn
    Server Location
    China
    Most visited countries/areas
    --
    Website Domain Name
    thinkmarkets.com.cn
    ICP registration
    粤ICP备16008070号-2
    Domain Effective Date
    0001-01-01
    Server IP
    119.188.97.192
    Website
    ThinkMarkets智汇
    Company
    深圳市信克商务咨询有限公司
    Australia Securities & Investment Commission

    Australia Securities & Investment Commission (ASIC)

    The Australian Securities and Investments Commission (ASIC) is an independent Australian government body that acts as Australia's corporate regulator, which was established on 1 July 1998 following recommendations from the Wallis Inquiry. ASIC's role is to enforce and regulate company and financial services laws to protect Australian consumers, investors and creditors. ASIC's authority and scope were determined by the Australian Securities and Investments Commission Act, 2001.

    • Licensed Institution :

      TF GLOBAL MARKETS (AUST) PTY LTD

      Effective Date :

      2012-09-18
    • Email Address of Licensed Institution :

      responsiblemanager@thinkmarkets.com

      License Type:

      No Sharing
    • Website of Licensed Institution :

      www.thinkforex.com

      Expiry Date :

      --
    • Address of Licensed Institution :

      Level 18, 357 Collins Street, MELBOURNE VIC 3000

      Phone Number of Licensed Institution :

      390933400
    • Licensed Institution Certified Documents :

      Thinkmarkets AFCA截图 View Certified Documents 424700 AFCA牌照信息 20190212 View Certified Documents 424700 asic20210303更新 View Certified Documents thinkmarkets_FOS查询截图 View Certified Documents thinkmarkets_ASIC监管信息查询截图1 View Certified Documents
    Financial Conduct Authority

    Financial Conduct Authority (FCA)

    The Financial Conduct Authority (FCA) is a financial regulatory body in the United Kingdom, but operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. On 19 December 2012, the Financial Services Act 2012 received royal assent, and it came into force on 1 April 2013. The Act created a new regulatory framework for financial services and abolished the Financial Services Authority. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom. It focuses on the regulation of conduct by both retail and wholesale financial services firms.

    • Licensed Institution :

      TF Global Markets (UK) Limited

      Effective Date :

      2015-01-23
    • Email Address of Licensed Institution :

      compliance@thinkmarkets.com

      License Type:

      No Sharing
    • Website of Licensed Institution :

      https://www.thinkmarkets.com/uk/

      Expiry Date :

      --
    • Address of Licensed Institution :

      70 St. Mary Axe 4th Floor London EC3A 8BEE C 3 A 8 B E UNITED KINGDOM

      Phone Number of Licensed Institution :

      4402038295421
    • Licensed Institution Certified Documents :

      ThinkForex_FCA交易商监管信息表_查询结果 View Certified Documents FCA629628牌照201110 View Certified Documents 629628牌照信息 20190212 View Certified Documents

    No content

    No data

    Load failure

    Load failure

    Special Note

    ×
    ThinkMarkets

    1.pngFX919 only provides the legal URL of the platform published by the regulatory website.

    1.pngFX919 will not disclose your personal information to third parties.

    1.pngIn order to prevent users from being spoofed by phishing websites, fake URLs or domain name hijackings, FX919 doesnt provide the content though this app.

    1.pngThe use of any service by the client through the official website access channel provided by FX919 is a personal behavior. Please ensure that you have undergone sufficient preparation and risk management before use.

    根據香港證券及期貨事務監察委員會的規定

    為確保您查看資訊及時性和準確性,我們將為您跳轉到相關的監管資訊頁面

    FX919·pyramid scheme complaint
    1  Know about pyramid scheme  >
    2  Pyramid scheme complaint   >
    3  Done
    1. What is pyramid scheme complaint?
    With the continuous development of the forex market, more and more Ponzi schemes have poured in, and global investors have suffered greatly. FX919 has set up a complaint channel in order to ensure the funds security and prevent more scams. We sincerely invite foreign exchange investors to report such fraud platforms and jointly purify the market environment!
    2. 10 Features of Pyramid Scheme
    High Profit Promised Level Marketing Required Multi-level Marketing False Advertising Master Trader Awarded 'Datuk' Brainwashing-style training Fake Regulation Copycat of other platforms Marketing & PR campaigns
    Report immediately
    Report This Platform
    ThinkMarkets
    * Contact number
    0086
    *Enter your phone number
    *Reporting Reasons

    *Enter your reason
    Related Photos
    Confirm to Submit

    Submit successfully!

    You can check the real-time processing progress in 'User Center-My Release-Ponzi Scheme'

    Confirm
    ThinkMarkets · Company summary

      General Information & Regulation

      ThinkMarktes is the trading name of TF Global Markets Int Limited, founded in 2010. Registered address: CT House, Office 9B, Providence, Mahe, Seychelles. Company number 8424818-1. TF Global Markets (UK) Limited is authorised and regulated by the Financial Conduct Authority, FRN 629628. Registered address: Hana, 4th Floor, 70 St Mary Axe, London EC3A 8BE. Company number: 09042646. TF Global Markets (Aust) Limited is the holder of Australian Financial Services Licence number 424700. Registered address: Level 18, 357 Collins St, Melbourne VIC 3000 Australia. ABN: 69158361561.

      Market Instruments

      ThinkMarkets provides investors with access to mainstream and popular trading instruments in the global financial markets, including Forex, indices, precious metals, commodities, digital currencies, and CFDs.

      Minimum Deposit

      To meet different investors' investment needs and strategies, ThinkMarktes offers two account categories: Standard and Zero accounts. The minimum deposit for a standard account is $0 and for a zero account is $500.

      Leverage

      The maximum leverage available depends upon the type of account (retail /professional) and the ThinkMarkets entity.

    •   Forex – leverage up to 1:500

    •   Indices – leverage up to 1:200

    •   Commodities – leverage up to 1:200

    •   Cryptocurrency – leverage up to 1:10

       ThinkMarktes Spreads & Commissions

      The minimum spreads in the standard account start from 0.4 pips for Forex and 25 cents for Gold, and 0.4 for CFD products, with no commission charged for trading and SWAPs calculated as standard. The minimum spread for Forex in a Zero account starts at 0 pips, for Gold at 8 cents, and for CFD products at 0.4 pips (no commission charged), with a trading commission of $3.50 per lot (per side) and a lower SWAP.

      Trading Platforms

      ThinkTrader offers traders the world's leading and popular MT4, MT5, and ThinkTrader platforms. 101 technical indicators, 57 charting tools, and 12 chart types are available on the ThinkTrader trading platform; up to 200 cloud-based alerts can be applied for free. ThinkTrader's MT4 trading platform features advanced applications and indicators that allow traders to customize their functionality 100% to meet their trading strategies. The MT5 platform has a larger number of chart time periods and pending order types than MT4, with hedging and net position options, partial order execution, and multi-line strategy backtesting. These trading platforms are available for web, desktop, and mobile versions (Android, Apple, and tablet).

      Deposit & Withdrawal

      ThinkMarkets welcomes several convenient ways to deposit and withdraw funds, including wire transfers, e-wallets, Union Pay, and credit cards. There are two free withdrawals per month for standard accounts and three free withdrawals for zero accounts, with a $40 administrative fee charged for each additional withdrawal.

      Trading Hours

      ThinkMarkets trading hours follow standard opening and closing times of respective markets. So, for forex and indices, most trading will take place Monday to Friday. Contract specific opening hours can be found on the brokers website.

      Customer Support

      ThinkMarkets multilingual customer support team is available 24/7. They can be contacted through:

    •   Email – support@thinkmarkets.com

    •   Telephone – UK: +44 203 514 2374, AUS: +61 3 9093 3400 Italy: +39 023 057 9033, Spain: +34-911829975, South Africa: +27 10 446 5933

    •   Live chat – chat support available on the website and mobile app

      A self-service FAQ client portal and online query form are also available on the brokers website.

      Accepted Regions

      ThinkMarkets accepts traders from Australia, Thailand, United Kingdom, South Africa, Singapore, Hong Kong, India, France, Germany, Norway, Sweden, Italy, Denmark, United Arab Emirates, Saudi Arabia, Kuwait, Luxembourg, Qatar and most other countries. Traders can not use ThinkMarkets from United States, Canada, Japan, Belgium, Russian Federation

    Risk Warning

    The Database of FX919 comes from the official regulatory authorities , such as the FCA, ASIC, etc. The published content is also based on fairness, objectivity and fact. FX919 doesn't ask for PR fees, advertising fees, ranking fees, data cleaning fees and other illogical fees. FX919 will do its utmost to maintain the consistency and synchronization of database with authoritative data sources such as regulatory authorities, but does not guarantee the data to be up to date consistently.

    Given the complexity of forex industry, some brokers are issued legal licenses by cheating regulation institutes. If the data published by FX919 are not in accordance with the fact, please click 'Complaints 'and 'Correction' to inform us. We will check immediately and release the results.

    Foreign exchange, precious metals and over-the-counter (OTC) contracts are leveraged products, which have high risks and may lead to losses of your investment principal. Please invest rationally.

    Special Note, the content of the FX919 site is for information purposes only and should not be construed as investment advice. The Forex broker is chosen by the client. The client understands and takes into account all risks arising with Forex trading is not relevant with FX919, the client should bear full responsibility for their consequences.